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Rates and FAQ
See below (click links for):

What Are Your Hours?
How Much Does Membership Cost?
How Do I Sign Up for Membership?
Who Else Can Be On My Account?
If I Have An Account, What Do I Need To Bring To Rent?
What Do Rentals Cost?
When Are Rentals Due, and Where?
What If Something Is Late or Lost, or Broken or Tangled?
A Disk I Rented Is Freezing/Skipping!
Do You Buy or Sell Movies?
What Is The Film Club?

What Are Your Hours?

We are open:
Sunday: Noon - 9pm
Monday through Thursday: 10am - 9pm
Friday & Saturday: 10am - 10pm

Early closing or late openings in case of inclement weather may occur! We'll try to post notice as much in advance as we can on our answering machine and on Facebook.


How Much Does Membership Cost?

General membership is free. You just need a few items (see next entry). You don't need a membership if you just want to buy something. There is a cost for our Film Club? (see below) which gets you every 6th rental free.

How Do I Sign Up for Membership?

You must come in the store and sign up. Membership is available to anyone 18 or older with a valid North Carolina driver's license/ID, proof of a permanent local address (utility bill, paystub, etc.), and a major credit card. This is the card we'll use if you call us to renew over the phone, or to pay fees when movies are more than 15 days late. We do not accept prepaid cards as the card on your account, but you can use them when you come in to rent or buy. Exceptions to these requirements may be approved by a store manager on an individual basis and a limit of 3 items at any one time may apply.

Who Else Can Be On My Account?

Members may designate roommates or family members living in the same dwelling to use their membership account, but members must agree to be responsible for any charges incurred by such authorized person and to ensure that VisArt Video's rules and regulations are observed. You must put the names on your account of authorized individuals in advance; they can't simply show up with your card.

If I Have An Account, What Do I Need To Bring To Rent?

You can either show us your membership card, or tell us your name or phone number and show a valid picture ID.  If someone is authorized to rent on your account, he or she will need to give us your name (the name your account is under) and have his/her picture ID ready. If you haven't rented in awhile, please be ready to update your credit card number, address and phone number. You do not need a rental membership to buy merchandise.

What Do Rentals Cost?

Rental rates:



Initial RentalLate Fee
New additions $4.25 for 3 days $2 per night
Back catalog $3.25 for 5 days $1 per night
All VHS and specially marked DVDs $1.25 for 5 days $1 per night

Renewals are the same cost as the original rental rate.  If you find you can't get your rental back on time for some reason, if you like you can call the store and renew over the phone so you won't have to pay the higher late fees and so you won't get a call asking when you're going to return the item!


When Are Rentals Due, and Where?

Rentals are due back by the time the store opens the morning after the due date. You can put them in the drop box under the counter, or place them in the drop box outside on the sidewalk after store closing. If a movie is dropped off after closing, it will be checked in as if it was returned the previous day, right up to when the store opens up again.

What If Something Is Late or Lost, or Broken or Tangled?

When you rent any of these items from us, you are responsible for their timely return in undamaged condition.  Please work with us on this. We are not out to get you with "Late Fees" and other charges; we simply want to protect our inventory and to keep it available for others to use.

If you lose or damage a movie, please notify us right away.  That way we can replace the missing item in our inventory and you will only be responsible for the replacement cost. If on the other hand, we are not notified of a loss within a reasonable amount of time, you may be charged for additional rental time (because of lost revenue to us), any recovery costs on our part, and the replacement cost of the item itself.

Additionally, any remaining unpaid balances on your account will be charged to your credit card after 15 days.


A Disk I Rented Is Freezing/Skipping!

We're sorry about that! If you experience a problem, please don't try to clean the disk yourself! Please note the chapter or around where in the movie/TV show the problem occurred - for example, "It froze right before the Cliffs of Insanity". When you return it, bring it up to the counter and let us know what's up. We'll try cleaning it and seeing if we can resolve the problem. If you're on the go and/or need to return it in our after-hours drop, please tuck in a note explaining the problem so a damaged disk doesn't go out to other customers. Any information we can get as to what happened and where it happened is helpful and much appreciated.

If you often have disks freeze, you may want to try cleaning your DVD or BLU-RAY player.  You can get an inexpensive but effective special disk that cleans the laser lens of the player, which may solve a lot of problems for you.


Do You Buy or Sell Movies?

We have "Sale Racks" where we sell off inventory we no longer need, at low prices. In addition, you can buy almost any movie on our shelves for the replacement cost - just bring it to the register and we'll check how much the current cost is for you to take it home. We don't generally buy movies, however.

What Is The Film Club?

Our Film Club costs a one-time fee of $10 and gets you get every 6th rental free for all future rentals.